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Support
Creed InfoTech is committed to providing the highest quality standards of support and most complete support services, including pre-sale and after-sale support, to all our customers worldwide.
Our professional staff is ready to help you whether this is the first time you contact us or you are a regular customer.
Email Support
Please submit your questions to support@creedinfo.com and our skilled support staff will respond within 24 hours.
Product Support
Every product has its own Support Center . Please visit product Web site to learn more about support services, download documentation, look through available FAQ lists etc.
Comments and Complaints
If you have any suggestions, complaints or comments about our service, please do not hesitate to contact us via email. We welcome your contribution, because it enables us to work more effectively and constantly improve our service. You will receive a reply from our competent staff within 2 working days. If we cannot resolve the problem immediately, we will inform you of the steps we undertake to find the right solution for your business. Our company is committed to bring the quality of our service to the highest level.
The strong technical background, project management expertise and domain knowledge with ANM allows companies to outsource their application/product support requirements and allows them to concentrate on their core business.
Creed InfoTech possesses the technology and the domain expertise with a strong and in-depth understanding of the financial and the Internet communications domain. We can take care of your Customer Support and Helpdesk to manage them in a proper and efficient way with an inbuilt accountability.
Our support programs involve the creation and use of a defect tracking system and a process for monitoring it. Escalations mechanisms are built in to know of non-moving issues. This significantly increases Level1 resolution at the first call and improves the efficiency of the operation. We have multiple support levels, which allows you to choose the priority levels to be allocated to different users on Support. We can integrate our remote support process with client processes to provide a seamless experience to customers.
Our model allows for years of scalability in the support organization. As your business grows and adds more customers, we take away the burden of growing the support organization before rolling out newer products and services.
Apart from vast domain knowledge from our different implementations across varied geographical locations, Creed InfoTech also provides the best breed of developers and Technical Architects. They are managed by an Account and Support Manager who liaisons and co-ordinates with your company for Creed InfoTech, Performance metrics and Support rollouts.
Companies can scale down or ramp up their support requirements depending upon the product requirements.
The Engineers are intensively trained on your products, which allow them to get an in-depth knowledge of the product and are able to resolve issues for all levels of support. Each Engineer is handpicked for customer interaction skills in a non-technical way.
The in-depth knowledge in banking technology and Internet communications reaffirms the client's faith in Creed InfoTech.
Why Outsource Support
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Free core resources and focus on core business: By outsourcing your support activities, you can concentrate on market dynamics instead of the product dynamics. Companies can focus on their core businesses by having support functions taken over by ANM, freeing resources on customer needs. |
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Respond faster to market opportunities: ANM ensures that support cycles are cut down and timely releases ensured. The offshore model ensures this with simultaneous guarantee of reduced costs. This helps in gaining a competitive edge and the first-mover advantage in the market space. |
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Lower costs: Reduced support and maintenance costs directly translates to lower product cost for the customer and higher margins for the product companies. |
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Flexible Resource Pool: Attrition and market conditions of skilled professionals are a reality and it becomes an expensive proposition to keep up with. Since ANM has experience and expertise by working with many clients facing similar challenges, we are the best source of obtaining expertise in shortest span of time. This combination of this specialization and expertise gives software product companies a competitive advantage and helps them avoid the cost of chasing technology and repeated training. |
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Key Advantages |
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Critical mass of technical resources |
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Strong expertise on banking technology |
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A solid management teams |
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Value-adding capability |
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Technological capabilities |
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Proven Track record, Stability and reputation |
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The best billing rates |
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Excellent infrastructure and bandwidth connectivity |
Why Us
24 X 7 Support & Maintenance :With experience of serving various business verticals, we hold expertise in providing quality 24X7 Customer Support services to our clients.
Creed InfoTech offers its services across various areas. Whether you are looking for a company that can offer after sales support for your products and/or services; or need experts to provide maintenance services, we cater to all your technical as well as non-technical needs with equal perfection and dedication.
At Creed InfoTech, everything else comes to backstage when Customer Satisfaction comes into consideration. We make sure our services are of utmost quality and dedicated enough to satisfy you and your customers' requirements perfectly. We follow transparent methodology and our long terms association with our clients across the globe affirm our expertise and knowledge in this domain.
Our range of support and maintenance services includes:-
- 24X7 E-Mail Support
- Remote Maintenance Service
Our Strength
We, at Creed InfoTech, believe that Technical Skills is just a basic attribute that a support technician must possess. Along with it, we make sure that he has the right skills, the right attitude, courteous nature, good communication skills backed by a killer instinct to resolve critical issues with elegance and perfection.
Our hiring procedure is stringent and we make sure that support technician we recruit must have the ability to perform under trying conditions. |
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